Handled by our carrier partners at The Fidelis Partnership
Matthew Malone
Senior Claims Adjuster Matthew Malone joined Fidelis Insurance from AXA XL in November 2021, where he specialised in handling claims from multiple segments of the Product Recall market including Food & Beverage, Automotive, Pharmaceutical and Consumer Durables. He has handled and settled claims in numerous geographies and jurisdictions and has built an extensive network of contacts among the loss adjusters, lawyers and response consultants that serve the market and its clients. Matt brings over 10 years of prior experience in handling claims within the London market, before which he earned a Masters’ Degree in International Relations from the University of Exeter.
Boran Cho
Boran Cho joined The Fidelis Partnership in October 2025 as a Claims Adjuster after completing her Master’s in Insurance and Risk Management from Bayes Business School (formerly CASS). Prior to her postgraduate studies, Boran worked in the insurance industry for 9 years, at Sompo and Chubb, handling claims from multiple lines of business with a particular focus on financial lines. Her career spans across London and Tokyo, building a global network of local insurers, lawyers, and loss adjusters in various insurance products.
For claims handling/forwarding, please contact:
LondonClaims@fidelispartnership.com (UK & RoW)